All of the following courses can be delivered with an in-house certificate (our own or joint certificated with your company) included in the price, or alternatively with a Nationally Accredited certificate from an Awarding Body for the additional cost of their exam and certification fee. (Please see the certification costs for the relevant Awarding Bodies).
Level 2 Award in Conflict Resolution and Personal Safety
This one day qualification provides employees with a foundation in conflict resolution, with emphasis on the importance of personal safety to enable them to protect themselves in the face of confrontational behaviour.
• the law in relation to controlling conflict and violence in the workplace
• how to assess the risks of workplace conflict
• appropriate methods to de-escalate confrontational situations